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OUR TERMS & CONDITIONS

This website is operated by Mango Home. Please read these Terms & Conditions carefully before using or registering on this website. You must fully agree to these terms and conditions to use this website. If you do not agree with any part of these terms and conditions, you cannot use this website in any form.

Note that this website is built to serve users on a global scale.

The information and prices on this website apply to users worldwide.

We reserve the right to refuse access to this website at any time without prior notice.

GOVERNING LAW

Your access to this website is conditional upon your agreement that all information on the website and all matters arising between you and us shall be governed by the laws of Vietnam, and any dispute between you and us shall be subject to the jurisdiction of the courts of Vietnam.

USER OBLIGATIONS

When using this website, please agree that:

  • You accept financial responsibility for all transactions made under your name and account.

  • To have legal capacity, you must be 18 or older.

  • You ensure that all information you provide about yourself and anyone else is accurate.

  • Do not use this website to engage in fraudulent or improper registration activities.

  • Strictly prohibit any acts of distributing threatening, defamatory, pornographic, political, racist, or any other illegal or provocative material through this website.

  • You are not allowed to modify, copy, transmit, distribute, sell, disseminate, or license this website and any part of its content in any form except when you reproduce information from this website for your personal, non-commercial use.

REGISTRATION CONDITIONS

Please establish a direct contractual (legally binding) relationship with us when registering through our website. Registration conditions include limitations and exclusions of legal liability, and cancellation and change fees must be paid if the registration is cancelled or changed after being confirmed. We recommend that you read carefully the registration conditions that apply when making a registration. These conditions include limitations and exclusions of legal liability, and cancellation and change fees must be paid if the registration is cancelled or changed after being confirmed.

GUARANTEED DEPARTURES

Mango Home guarantees departures as published on the website www.mangohomeriverside.com.

Information about tours and departure dates in guidebooks and other printed materials may change occasionally and do not constitute a part of the guarantee program.

The company's website is the only source from which the company will guarantee departures. A departure time is assured only when the customer has confirmed registration for that departure time (registration must include at least a minimum deposit paid to be considered "confirmed"). This guarantee will still depend on Force Majeure circumstances.

FORCE MAJEURE

Mango Home is not responsible to customers for changes or cancellations due to objective and subjective reasons such as earthquakes, volcanoes, storms, wars, strikes, protests, terrorism, political unrest, etc. Solutions or compensation (if any) will depend on the related Service Provider.

TRAVEL DOCUMENTS

● Valid passport: Customers must have a valid passport to enter, depart, and travel through each destination on the tour itinerary (the passport must be valid for six months or more from the return date).

● Types of documents: Please note that "To facilitate the issuance of travel documents, all tour-related documents such as payment vouchers, tour itineraries, invoices will be sent via email or will be available on the website www.mangohomeriverside.com", when the company has received full payment.

● Detailed trip information: Customers are responsible for accessing the website at least 72 hours before departure to ensure they have the most detailed information about the trip because there may have been minor changes since the company initially provided the tour file.

TOUR PRICES

● All tour prices are made in American Dollar (USD). Payments in other foreign currencies will be converted to American Dollars (USD) according to the current exchange rate.

● Prices include items listed in the "Includes" section

● We offer a 50% discount for children under five years old

● The information and prices on this website are not 'direct' and are occasionally updated. Every effort is made to ensure the accuracy of information and prices, but unfortunately, errors sometimes occur. In the case of an incorrect price due to a system error, we are not bound by that price.

PAYMENT

All tours or services must be paid in advance unless otherwise specified. We accept payment by Visa, MasterCard, and JCB cards.

Please ensure that you have provided us with accurate credit card billing information. If you do not give the correct credit card or debit card billing address and/or cardholder information, ticket issuance may be delayed, and the total cost may increase. We reserve the right to cancel the ticket after issuance if payment is denied or you have provided incorrect credit card information. In addition, we also have the right to perform random checks (including voter lists) to minimize credit card fraud.

Mango Home will not collect your detailed credit card information. The information you provide will be secure in the technical system when you make credit card payments, according to MasterCard's global technology security standards and the Vietnam Foreign Trade Bank (Vietcombank).

ISSUANCE OF PAYMENT VOUCHERS

After payment, Mango Home will send a confirmation/payment voucher via email or fax: this voucher must be printed out as proof of purchase and will be presented to the Service Provider.

All information about travellers must be provided accurately at the time of registration.

Any requests for amendments/additions must be sent via email to Mango Home.

Mango Home is not responsible for any problems that may occur if you do not receive or read your confirmation/payment voucher carefully. If you have not received the payment voucher, you must notify Mango Home at least 72 hours before the scheduled service provision date.

CANCELLATION PROCESS AND REFUNDS

The cancellation of all services by tour participants must be sent and received in writing: email or fax. Mango Home does not accept service cancellation requests by phone.

Mango Home is not responsible for any service cancellation requests not received or confirmed back to you. In this case, cancellation fees or tour abandonment fees will apply.

COMPLAINTS AND COMPENSATION

If customers have complaints about Mango Home, they must inform the tour leader to resolve the complaint issue as soon as possible. If not satisfied, customers can contact the sales representative of Mango Home to have the opportunity to correct the problem. If it still needs to be satisfied through those channels during the trip, customers need to send any complaint issues directly to reservations@mangohomeriverside.com within 30 days of the journey's end. The company will not accept any responsibility for complaints received after this deadline.

PROMOTIONS

Tours/packages/products transacted with promotional code cannot be cancelled and are non-refundable.

Furthermore, all discounts and rewards published on this website only apply to the website www.mangohomeriverside.com and may vary through other websites linked to www.mangohomeriverside.com.

CORRESPONDENCE

By completing a registration, you agree to receive emails that we may send you, providing you with information about your destinations and specific information related to your registration and destinations, and we may send an email inviting you to fill out a customer survey form.

COPYRIGHT AND TRADEMARK

The copyright in the content of this website belongs to Mango Home. We reserve the copyright and have all ownership rights to this website and all its content. The Mango Home brand and all symbols, logos, and images of Mango Home on this website have been registered for copyright protection by Mango Home or its affiliated units. The trademarks of other companies and products/services on this website may be the trademarks of their respective owners. You have no right and are not licensed to use any of these trademarks.

CHANGES

Mango Home may change any aspect of this website or its content, including its features, information, or other content, at any time without prior notice.

ABOUT MANGO HOME

MANGO CRUISES TRADING - SERVICES - TRAVELLING LIMITED COMPANY

Address: Nghia Huan, My Thanh commune, Giong Trom district, Ben Tre province, Viet Nam

Tel: +84 98 3232 197 

Email: reservations@mangohomeriverside.com

Bank account information is as follows:

VIETCOMBANK HCMC BRANCH

Beneficiaries: Mango Home

BANK ACCOUNT DETAILS:

Account name: CTY TNHH TM DV DL DU THUYỀN XOÀI

Account number: 067 100 406 4902

Bank name: Joint Stock Commercial Bank For Foreign Trade Of Vietnam

Bank address: Vietcombank, Tien Giang Branch

Swift Code: BFTVVNVX067

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